FAQ

What is a Medical Plan?

MediSmart is a prepaid medical plan that, through your membership and monthly fees, entitles you to private healthcare services at a much lower cost than standard market fees. More information »

The primary policy holder pays a monthly rate of $13.56* (The primary policy holder must be over age) and an additional $6.78* per beneficiary (based on the daily currency exchange rates). There will be a single charge in the first payment of $3.39* to obtaining you MediSmart ID card. More over if you would like to include , OncoSmart  you will need to pay and aditional $2.26* per month, per person.

* The prices shown include "IVA". Also, remember if you pay your medical appointment with a credit or debit card, the "IVA" will be refunded.

What medical specialties are included in the MediSmart Plan?

Your MediSmart plan includes benefits in more than 45 medical specialties: See the full list , here »

What are the benefits of the MediSmart Healthcare Network?

Medical attention and healthcare services are offered by our own specialty providers around the country. Also our Main Facilities are: Hospital Metropolitano, Drs. Dent, Clínica Herrera Amighetti, Laboratorios Páez, among others. They will guarantee the high-quality service that you expect from private medicine.
View Full List of Doctors »

How can I cancel my plan?

You may cancel your membership at any time, with two months’ advance notice. Please note that you may not re-activate your membership until 12 months have passed since initial cancellation.

Who can I include in my MediSmart plan?

With your MediSmart plan, you may add all the family members that you need at a cost of $6.78* a month, per person. You may include your spouse or partner, children, parents, siblings, grandparents or grandchildren, among others. (You do not need to have a degree of consanguinity).

* The prices shown include "IVA". Also, remember if you pay your medical appointment with a credit or debit card, the "IVA" will be refunded.

What kind of benefits do I get in the emergency room?

In the Emergency area, and depending on your case and diagnosis, the services you may need include nursing services, observation, and medical supplies, in addition to consultation with a General Practitioner. For these services, MediSmart has 15% benefit of costs. Keep in mind MediSmart does not cover the cost of consultation with a medical specialist, if needed.

How many office visits and consults are included in my plan?

There is no limit for the number medical appointments associated with your plan. You will be eligible for plan benefits, whenever you need it.

Do I need to pay for my appointments?

Yes. MediSmart pays a percentage of the cost of your medical appointment or other health services (laboratory exams, X-rays, etc.). You must pay the remaining percentage, to cover the full cost of your consultation or service. For more details, see full benefits »

What health services are included in my plan?

Our network includes more than 350 physicians in more than 45 specialties throughout the country. You can find a complete list of included medical specialties and health services, by clicking here.

What payment methods are available?

You may cancel your membership at any time, with two months’ advance notice. Please note that you may not re-activate your membership until 12 months have passed since initial cancellation.